55342AC: Supporting and Troubleshooting Windows 11
Duration : 4 Days (32 Hours)
55342AC: Supporting and Troubleshooting Windows 11 Course Overview:
Supporting and Troubleshooting Windows 11 training course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
– Important Windows 11 features
– How these features are used in an Active Directory
– How to troubleshoot these features
Audience Profile
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
– Windows 11
– Devices
– Cloud services
– Apps
– Networking
– Hardware
The key responsibilities include resolving technical issues relating to:
– Windows 11 installation, upgrade, and migration
– Activation
– Performance
– User state
– Device synchronization
Other key responsibilities include:
– Configuring and troubleshooting local and remote network access
– Configuring and troubleshooting access to apps
– Troubleshooting access to data and printers
– Troubleshooting authentication, Endpoint security and policy
– OS and data recovery
The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
At Course Completion
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
- Troubleshoot startup issues and operating system services on a Windows 11 PC.
- Perform system recovery.
- Resolve issues related to hardware devices and device drivers.
- Administer Windows 11 devices.
- Troubleshoot issues related to network connectivity.
- Configure Windows 11 devices by using Group Policy.
- Configure and troubleshoot user settings.
- Configure and troubleshoot resource access.
- Implement remote connectivity.
- Deploy and troubleshoot applications.
- Maintain Windows 11 devices.
Module 1: Introducing Windows 11
This module describes the new Windows 11 operating system features and devices, with a particular focus on what’s changed since Windows 10.
The modules also describes the process of developing and applying a Windows 11 troubleshooting methodology.
Lessons
- Overview of Windows 11
- New features in Windows 11
- Highlight significant changes from Windows 10
- Brief overview of UI changes
- Includes overview of system architecture, including both Linux and Android subsystems
- Troubleshooting installation and deployment
- Overview of required hardware, identifying differences from Windows 10
- Describe common reasons why devices cannot upgrade to Windows 11
- Recommendations for typical troubleshooting procedures
- Introduction to troubleshooting tools
- Task Manager
- Resource Monitor
- Performance Monitor
- Review of revised Settings app
Lab 1: Using Windows 11 Troubleshooting Tools
- Use Windows 11 troubleshooting tools
After completing this module, students will be able to:
- Describe the Windows 11 operating system and its features
- Troubleshoot installation and deployment of Windows 11
- Describe typical troubleshooting procedures
- Use common Windows 11 troubleshooting tools
Module 2: Administering Windows 11 Remotely
This module describes how to use the various remote administration tools in Windows 11 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.
Lessons
- Overview of administration tools
- Using Remote Desktop
- Using Quick Assist
- Using Windows Admin Center
- Introduction to Windows PowerShell
- Remoting with Windows PowerShell
- Enabling PowerShell Remoting
- Trusted hosts
- Introduction to provisioning
Lab 1: Administering Windows 11 remotely
- Implement Remote Desktop
- Manage remote computers using Windows PowerShell
After completing this module, students will be able to:
- Select a suitable remote administration tool
- Implement Remote Desktop connections
- Use Windows PowerShell Remoting
- Describe Windows provisioning
Module 3: Troubleshooting startup and performing system recovery
This module describes potential problems that can cause startup issues in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to resolve issues related to operating system services and how to recover a computer.
Lessons
- Overview of the Windows 11 Recovery Environment
- Configuring the Registry
- Troubleshooting startup settings
- Recovering BitLocker-protected drives
- Troubleshooting OS service Issues
- Recovering a computer
Lab 1: Troubleshooting startup and performing system recovery
- Explore Windows RE
- Resolve a startup issue
- Configure and recover BitLocker
- Recover a computer after failure
After completing this module, students will be able to:
- Describe the Windows 11 recovery environment
- Configure the registry
- Troubleshoot startup settings
- Recover BitLocker encrypted drives
- Troubleshoot operating system services
- Recover a computer
- Resolve common application compatibility issues
Module 4: Troubleshooting devices and device drivers
This module explores how to troubleshoot issues related to hardware devices and device drivers.
Lessons
- Overview of hardware troubleshooting
- Group Policy settings than can control/inhibit hardware installation
- Troubleshooting device driver failures
Lab 1: Troubleshooting devices and device drivers
- Troubleshoot missing drivers
- Resolve a hardware issue
After completing this module, students will be able to:
- Describe procedures for troubleshooting hardware
- Describe available group policy settings for device management
- Troubleshoot device driver failures
Module 5: Configuring and troubleshooting network connectivity
This module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. This module also provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.
Lessons
- Identifying incorrectly configured network and TCP/IP settings
- Overview of IPv4 subnet addressing to help identify incorrectly configured devices
- Determining Network Settings
- Troubleshooting network connectivity
- Troubleshooting name resolution
- Overview of remote access
- Troubleshooting issues with VPN connectivity
Lab 1: Configuring and troubleshooting network connectivity
- Troubleshoot a network connectivity issue
- Troubleshoot name resolution
- Troubleshoot remote access
After completing this module, students will be able to:
- Configure Windows 11 network settings
- Troubleshoot network connectivity issues
- Troubleshoot name resolution issues
- Describe remote access options
- Configure and troubleshoot VPNs
Module 6: Troubleshooting Group Policy
This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
- Overview of Group Policy
- Resolving client-configuration failures and GPO application issues
Lab 1: Troubleshooting Group Policy
- Troubleshoot the application of GPOs on client devices
After completing this module, students will be able to:
- Describe Group Policy
- Resolve GPO application issues on client devices
Module 7: Configuring and Troubleshooting Security Settings
This module describes various security settings in Windows 11, including Credential Guard, Exploit Guard, and Application Guard. Windows Hello authentication is also covered, in addition to common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also explains ways to secure the startup environment, including Secure Boot and related technologies.
Lessons
- Overview of:
- Secure Boot, Trusted Boot, Measured Boot
- UEFI settings
- TPM requirements
- Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security
- Implementing Credential Guard, Exploit Guard, and Application Guard
- Configuring Windows Hello
- Troubleshooting sign-in issues
Lab 1: Configuring and Troubleshooting Security Settings
- Resolve a sign-in issue
After completing this module, students will be able to:
- Describe Windows startup security
- Implement Windows Defender Firewall
- Describe Windows 11 security settings
- Configure Windows Hello
- Troubleshoot Windows 11 sign-in
Module 8: Configuring and Troubleshooting User State
This module provides guidance on configuring and troubleshooting user state synchronization in an on-premises network. This includes managing roaming profiles, UE-V, and folder redirection.
Lessons
- Troubleshooting the application of user settings
- Configuring and troubleshooting UE-V
- Configuring and troubleshooting Folder Redirection
Lab 1: Configuring and Troubleshooting User State
- Configure UE/V
- Configure Folder Redirection
- Troubleshoot Folder Redirection
After completing this module, students will be able to:
- Describe user state
- Configure UE-V
- Configure Folder Redirection
Module 9: Configuring and Troubleshooting Resource Access
This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file recovery in Windows 11.
Lessons
- Troubleshooting file permissions issues
- Troubleshooting issues with printers
- Performing File Recovery in Windows 11
Lab 1: Configuring and Troubleshooting Resource Access
- Resolve a file access issue
- Troubleshoot printing
- Recover files
After completing this module, students will be able to:
- Troubleshoot file permissions issues
- Troubleshoot printing
- Describe file synchronization
- Perform file recovery
Module 10: Troubleshooting applications
This module explains how to troubleshoot common desktop application operations issues. It also describes the Universal Windows apps and the Microsoft Store. The module also explains how to resolve issues related to Application Control and AppLocker policies. Finally, the module covers how to enable and configure Kiosk mode.
Lessons
- Troubleshooting desktop apps
- Managing Universal Windows apps
- Overview of Application Control
- Troubleshooting AppLocker Policy application
- Troubleshooting application compatibility Issues
- Configuring Kiosk mode
Lab 1: Troubleshooting applications
- Troubleshoot AppLocker
- Provision a kiosk device
After completing this module, students will be able to:
- Troubleshoot desktop app deployment
- Manage Universal Windows apps
- Describe Application Control
- Describe AppLocker
- Troubleshoot application compatibility issues
- Configure a kiosk device
Module 11: Maintaining Windows 11
This module describes how to identify performance issues in Windows 11. It also explains how to manage and troubleshoot Windows updates.
Lessons
- Monitoring and troubleshooting Computer Performance
- Overview of Windows Update
- Configuring Windows Update for Business
- Troubleshooting Windows updates
Lab 1: Maintaining Windows 11
- Review computer performance
- Configure Windows Update
After completing this module, students will be able to:
- Describe performance monitoring
- Describe Windows Update
- Troubleshoot Windows updates
55342AC: Supporting and Troubleshooting Windows 11 Course Prerequisites:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server fundamentals.
- Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.
Recommended Courses:
Q: What is the objective of the Supporting and Troubleshooting Windows 11 training (55342AC)?
A: The objective of this training is to equip IT professionals, help desk technicians, and system administrators with the necessary skills and knowledge to effectively support and troubleshoot Windows 11 environments. The training focuses on diagnosing and resolving common issues, optimizing system performance, and enhancing security in Windows 11.
Q: Who should attend this training?
A: This training is designed for IT professionals, help desk technicians, and system administrators who are responsible for supporting and troubleshooting Windows 11 in an enterprise environment. It is suitable for individuals with a basic understanding of Windows operating systems and some experience in IT support.
Q: What topics are covered in the training?
A: The training covers a range of topics related to supporting and troubleshooting Windows 11, including:
- Understanding Windows 11 architecture and features
- Diagnosing and resolving common Windows 11 issues
- Troubleshooting hardware and device driver problems
- Managing system performance and optimizing resources
- Implementing effective security measures in Windows 11
- Using diagnostic tools and utilities for troubleshooting
- Analyzing system logs and error messages
- Best practices for troubleshooting Windows 11
Q: What can I expect to learn from this training?
A: By the end of this training, you will have the skills and knowledge to effectively support and troubleshoot Windows 11. You will learn how to diagnose and resolve common issues, optimize system performance, and enhance security in Windows 11 environments. Additionally, you will gain practical experience through hands-on exercises and real-world scenarios.
Q: Are there any prerequisites for attending this training?
A: While there are no strict prerequisites, participants should have a basic understanding of Windows operating systems and familiarity with troubleshooting concepts. Some experience in IT support or system administration is beneficial but not mandatory.
Q: Is there a hands-on component in this training?
A: Yes, this training includes hands-on exercises and practical lab sessions to provide real-world experience in supporting and troubleshooting Windows 11. You will have the opportunity to apply the concepts learned and practice troubleshooting techniques in simulated environments.
Q: How long is the training?
A: The duration of the training may vary depending on the format and delivery method. Typically, this training spans multiple days, with each day consisting of several hours of instruction, hands-on exercises, and discussions.
Q: Will I receive any course materials or resources?
A: Yes, participants will receive comprehensive course materials, including slides, lab guides, and additional reference materials to support their learning during and after the training.
Q: Is there a certification associated with this training?
A: This training does not include a specific certification. However, it provides valuable knowledge and skills that can contribute to your professional growth and enhance your capabilities in supporting and troubleshooting Windows 11.
Q: Can this training be customized for specific organizational needs?
A: Yes, this training can be customized to address specific organizational needs. We can discuss customization options based on your requirements.
Q: Who delivers the training?
A: The training is delivered by experienced instructors who have expertise in supporting and troubleshooting Windows 11 environments. These instructors possess practical knowledge and industry experience, ensuring that the training is relevant and valuable to participants.
Q: Is there any post-training support available?
A: While the training itself provides comprehensive coverage of the subject matter, We provide additional resources and email support to address any questions or concerns that may arise after.
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Training Exclusives
This course comes with following benefits:
- Practice Labs.
- Get Trained by Microsoft Certified Trainers (MCT).
- Access to the recordings of your class sessions for 90 days.
- Digital courseware
- Experience 24*7 learner support.
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