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55342AC: Supporting and Troubleshooting Windows 11 Course Overview

Supporting and Troubleshooting Windows 11 training course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding: – Important Windows 11 features – How these features are used in an Active Directory – How to troubleshoot these features
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Course Introduction

Price:

USD 1200

Duration:

32 Hrs.

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The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for: – Windows 11 – Devices – Cloud services – Apps – Networking – Hardware The key responsibilities include resolving technical issues relating to: – Windows 11 installation, upgrade, and migration – Activation – Performance – User state – Device synchronization Other key responsibilities include: – Configuring and troubleshooting local and remote network access – Configuring and troubleshooting access to apps – Troubleshooting access to data and printers – Troubleshooting authentication, Endpoint security and policy – OS and data recovery The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources. By the end of this training, you will have the skills and knowledge to effectively support and troubleshoot Windows 11. You will learn how to diagnose and resolve common issues, optimize system performance, and enhance security in Windows 11 environments. Additionally, you will gain practical experience through hands-on exercises and real-world scenarios.
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS). Microsoft Active Directory Domain Services (AD DS) principles. Understanding of the Public Key Infrastructure (PKI) components. Windows Server fundamentals. Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course. Recommended Courses: 55152AC : Fundamentals Of Active Directory 55345AC: Implementing And Managing Windows 11

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