Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 -

Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v5.2

Duration: 1 Day (8 Hours)

Overview

Course Details

Prerequisites

Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v5.2 Course Overview:

What you’ll learn in this course
The Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) course focuses on the skills required for onsite support and maintenance of Cisco® collaboration endpoints and operating environments.
Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use
the Cisco Command-Line Interface (CLI) to connect and service products. You will increase your competency in collaboration fundamentals, use common network tools for Data, Video, and Voice infrastructure components, perform common service-related tasks specific to Cisco Collaboration products, and achieve basic troubleshooting tasks including replacing hardware due to failure or upgrade. This course prepares you for the 100-890 Supporting Cisco Collaboration Devices (CLTECH) exam.

How you’ll benefit
This course will help you:
● Achieve greater proficiency in using Cisco software configuration and tools, perform basic troubleshooting and remedial services, and achieve a greater understanding of video and collaboration fundamentals
● Gain confidence in managing Cisco collaboration devices and systems
● Prepare for the 100-890 CLTECH exam, which earns the Cisco Certified Technician Collaboration certification

Who should enroll
This course offers device-specific training and certification program for Field Engineers specifically:
● Cisco Third-Party Maintainer Field Engineers

Technology areas
● Collaboration

Objectives
After taking this course, you should be able to:
● Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
● Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
● Perform remedial services (hardware break/fix) on Cisco collaboration products including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
● Recognize correct connections and configuration
● Perform basic Layer 1 and basic Layer 2 troubleshooting

Outline

● Collaboration Environment Overview
◦ Infrastructure Overview
◦ Cisco Converged Network
◦ Introducing Cisco Collaboration Technology and Solution
◦ Basic Video Concepts
◦ Evolution of Cisco IP Video Solutions
◦ Cisco Conferencing Infrastructure Overview
◦ Cisco On-Premises, Cloud, and Hybrid Deployments
◦ Cisco Webex® Product Lines and Their Components
◦ Cisco Unified Communications Manager IM and Presence Service
◦ Introducing Cisco Unified CM
● Cisco Collaboration Endpoints Equipment and Related Hardware
◦ Cisco Webex Desktop Series Hardware Components
◦ Cisco Webex Board Hardware Components
◦ Cisco Webex Room Kit System Hardware Components
◦ Cisco Webex Room 55 and Cisco Webex Room 70 G2 Hardware Components
◦ Cisco Webex Room Panorama Immersive System Hardware Components
◦ Cisco MX and SX Quick Set and SX80 Codec
◦ Cisco TelePresence® IX-5000 Hardware Components
◦ Cisco Collaboration Peripherals Hardware
● Service-Related Knowledge
◦ Basic IP Settings
◦ Use CLI Commands
◦ Use a Terminal Emulator for a Console Connection
◦ Use a Serial Connection to the CLI
◦ Connect to the Web Interface
◦ Use File Transfer Protocols

◦ Use USB for File Transfers
◦ Backup and Restore
◦ CLI Commands for Hardware Status and Verification
◦ Perform a Test Call
◦ Use the Touch 10 Controller to Find System Information
◦ Manage the Lists of Trusted Certificate Authorities (CAs)
◦ Manage Software
◦ Add an Option or Release Key
◦ Reset Endpoint Devices
◦ Change the Device Passphrase
◦ Find and Edit IP Information
◦ Access Device and Setup Configuration

◦ Identify MAC Address Mismatch
◦ Determining Endpoint Device Status
◦ Special Safety Precautions
◦ Hardware Replacement
◦ Verifying Successful Operation
◦ Content Sharing
◦ Speaker Tracking
◦ Snap to Whiteboard
◦ Presenter Tracking

No prerequisite is required.

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