CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support
Duration : 2 Days (16 Hours)
CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support
The CWS-220: Citrix Workspace Environment Management Deployment and Administration course is designed for experienced IT professionals seeking to optimize their Citrix deployment’s app and desktop workloads. Participants will learn how to plan, build, rollout, and manage the on-premises or WEM service, and integrate it into Citrix Virtual Apps and Desktops or Citrix DaaS. By the end of the course, participants will have a comprehensive understanding of managing additional solutions and features within their Citrix environment.
What you’ll learn
- How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
- How to use Citrix Director to gather information and interact with user sessions
- A methodology to approach user related issues to minimize time to resolution
- An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
Versions covered
This course is currently based on Citrix Virtual Apps and Desktops 7 1912 LTSR components.
Intended Audience
Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.
Module 1: Fundamental Architecture for the Help Desk Role
- Citrix Site Infrastructure and Deployment Models
- The Help Desk Role in the Fundamental Architecture
- Problem Resolution Methodology
- The Help Desk Role Goals
Module 2: Citrix Director and its role in Help Desk Support
- Citrix Director Role and Purpose
- Access to Director for Help Desk Administrators
- Common Director Monitoring Tasks
- Common Help Desk Administrator Troubleshooting Tasks
Module 3: Providing and Troubleshooting End User Access
- End User Access Overview
- Components in the Access and User Layers
- Support End User Access
Module 4: Citrix Workspace App
- Workspace App Types
- Deploying Citrix Workspace app
- Pass though Authentication
- Supporting Citrix Workspace App
Module 5: App and Desktop Launch
- FlexCast Architecture
- User Sessions
- App and Desktop Launch Process
- Supporting the App and Desktop Launch Process
Module 6: HDX Session – User Experience
- User Profiles
- HDX Technologies
- Supporting User Sessions
Module 7: Printing
- Introduction to Printing
- Printing Components Overview
- Supporting Printing
CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support:
This course requires little to no previous experience with Citrix Virtual Apps and
Desktops.
Q: What is CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support training?
A: CWS-115 is a training program provided by Citrix that focuses on equipping help desk professionals with the necessary knowledge and skills to provide effective support for Citrix Virtual Apps and Desktops 7 deployments. The training covers troubleshooting techniques, user management, and resolving common user issues in virtual environments.
Q: Who should attend this training?
A: CWS-115 training is designed for help desk professionals, support technicians, and administrators who are responsible for providing technical support to users of Citrix Virtual Apps and Desktops 7. It is suitable for individuals who have a basic understanding of Citrix Virtual Apps and Desktops concepts and want to enhance their troubleshooting and support skills.
Q: What are the prerequisites for attending this training?
A: To make the most of CWS-115 training, participants should have a basic understanding of Citrix Virtual Apps and Desktops concepts, including installation, configuration, and user management. Familiarity with common end-user issues and basic troubleshooting techniques is also beneficial.
Q: What topics are covered in CWS-115 training?
A: The training covers a variety of topics related to help desk support for Citrix Virtual Apps and Desktops 7, including:
- Introduction to Citrix Virtual Apps and Desktops architecture
- Troubleshooting common user issues and errors
- Managing user sessions and connections
- Troubleshooting application and desktop delivery problems
- Configuring and troubleshooting user profiles
- Resolving printing issues in Citrix environments
- Addressing common authentication and access issues
- Monitoring and maintaining Citrix Virtual Apps and Desktops environments
Q: Are there any exams associated with this training?
A: No, there are no exams associated with the CWS-115 training course. The training is focused on providing practical knowledge and skills for help desk support and does not lead to a specific certification.
Q: What can be follow up courses
- CWS-215: Citrix Virtual Apps and Desktops 7 Administration On-Premises and in Citrix Cloud
- CWS-315: Citrix Virtual Apps and Desktops 7 Advanced Administration
- CWS-415: Citrix Virtual Apps and Desktops 7 Assessment, Design, and Advanced Configurations
Discover the perfect fit for your learning journey
Choose Learning Modality
Live Online
- Convenience
- Cost-effective
- Self-paced learning
- Scalability
Classroom
- Interaction and collaboration
- Networking opportunities
- Real-time feedback
- Personal attention
Onsite
- Familiar environment
- Confidentiality
- Team building
- Immediate application
Training Exclusives
This course comes with following benefits:
- Practice Labs.
- Get Trained by Certified Trainers.
- Access to the recordings of your class sessions for 90 days.
- Digital courseware
- Experience 24*7 learner support.
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