FortiVoice Course Overview:

In this course, you will gain proficiency in deploying, configuring, and managing FortiVoice systems. The course covers the configuration of FortiVoice profiles, extension setups, trunk configurations, and various call features, including the use of softphones.

Intended Audience:

• Networking and security professionals involved in the management, configuration, administration, and monitoring of FortiVoice devices used in their organizations’ networks.

Learning Objectives of FortiVoice:

Upon completing this course, you will have the following capabilities:

• Deploy FortiVoice within your network.
• Configure and establish High Availability (HA) for large-scale deployments.
• Install and set up extensions for both internal and external users.
• Create groups to manage calls and configuration options efficiently.
• Configure inbound and outbound dialing rules to meet specific customer requirements.
• Utilize and manage Auto Attendant menus and options effectively.
• Understand advanced system features and their implementation.
• Monitor the system through logs and traces to ensure correct setup and functionality.
• Generate call reports and invoices based on user or trunk activity.
• Grant access and permissions to users within the user portal.
• Configure auto-dialer and campaigns for automated calling tasks.
• Deploy gateway and local survivable systems for enhanced system reliability.
• Deploy soft clients to facilitate mobile worker communication.