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Implementing Cisco Contact Center Enterprise (CCEI) v1.0 Course Overview

In the Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course, you will learn how to build and implement a Cisco Packaged Contact Center Enterprise (PCCE) solution. The course covers advanced integration of external data, Single Sign-On (SSO), and provides a detailed understanding of the Contact Center Enterprise (CCE) solution with examples of various deployment models. By gaining expertise in this integration process, you will be able to deliver a connected digital experience, ensuring continuous and capability-rich customer journeys across various channels and time. The course focuses on installing the CCE solution and providing Tier 2-3 solution support, with an emphasis on Day 1 support for a new CCE deployment. Throughout the course, you will acquire the necessary knowledge and skills to effectively deploy and support the Cisco Packaged Contact Center Enterprise solution. This will enable you to provide enhanced customer experiences and ensure smooth operations in contact center environments.
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Course Introduction

Price:

USD 900

Duration:

24 Hrs.

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? Deployment engineer ? Sales engineer This class will help you: ? Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels ? Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises
To fully benefit from this course, you should have the following knowledge: ? Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components ? Understanding of IP networks ? Strong understanding of Cisco Packaged Contact Center Enterprise functionality ? Advanced experience administering of Cisco Packaged Contact Center Enterprise ? Working knowledge of Unified Communications Manager and Voice Gateways Recommended Cisco offerings that may help you meet these prerequisites: ? Administering Cisco Contact Center Enterprise (CCEA) ? Administering Advanced Cisco Contact Center Enterprise (CCEAA) ? Understanding Cisco Contact Center Enterprise Foundations (CCEF) ? Understanding Cisco Collaboration Foundations (CLFNDU) ? Implementing and Administering Cisco Solutions (CCNA®)

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