● Planning a Cisco Packaged Contact Center Enterprise Deployment
◦ Packaged CCE Component Overview
◦ Call Flows Review
● Staging a Packaged CCE Deployment
◦ PCCE Deployment Planning and System Design Specification
◦ Software Compatibility and OS Requirements
● Preparing CCE Software for Installation
◦ General Considerations and System Requirements
◦ Active Directory Considerations
● Administering Security Certificates
◦ Security Certificate Overview
◦ Install and Configure Certificate Authority
● Introducing the Packaged CCE Integration Wizard
◦ PCCE Inventory and Service Accounts
◦ Run the PCCE Wizard
● Adding a Site to Packaged CCE
◦ PCCE Remote Site Overview
◦ Remote Site Security Certificate Considerations
● Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
◦ Compare Real Time vs. Live Data
◦ Complete Cisco Unified Intelligence Center Integration
● Personalizing the Packaged CCE Dial Plan
◦ CCE Dial Plan Components
◦ Ingress Gateway and Cisco Unified Border Element Dial Plans
● Configuring to Validate Deployment
◦ Confirm Configuration Readiness
◦ Unified Communication Manager Administration

● Scripting for Packaged Contact Center Enterprise
◦ Configure Script Editor
◦ Use Microapps
● Configuring Single Sign-On
◦ SSO Overview
◦ Configure SSO Prerequisites

● Navigate CCE Discovery Architecture and Components
● Explore ICM Configuration Tools
● Observe Installed CCE Software
● Certificate Store Navigation
● Add a Remote Site to PCCE
● Personalize Cisco Finesse Server
● Configure Site Dial Plan
● Verify Configuration Details to Facilitate Final Testing
● Configure Deployment of VXML Functionality
● Build a Series of Test Scripts
● Enable Single Sign-On