ISO 20000 (ITSM) Lead Auditor

Duration : 5 Days (40 Hours)

ISO 20000 (ITSM) Lead Auditor Course Overview

Welcome to our ISO 20000 (ITSM) Lead Auditor training course! This comprehensive program is meticulously crafted to equip you with the essential skills and knowledge needed to excel as a proficient lead auditor in the dynamic field of IT Service Management.

Throughout this course, you will embark on a transformative journey, gaining a deep understanding of the ISO 20000 standard and its practical application within IT Service Management. Dive into the intricacies of ITSM best practices and discover how to effectively implement and maintain them in organizations of all sizes and industries.

Course Objectives

  • Understand the fundamentals of IT Service Management and its significance in today’s digital landscape.
  • Gain in-depth knowledge of ISO 20000 standards and their application in managing IT services.
  • Learn the principles, concepts, and requirements of ISO 20000-1:2018.
  • Develop auditing skills to effectively assess IT service management systems and identify areas for improvement.
  • Master the audit planning, execution, and reporting processes in alignment with ISO 19011 guidelines.
  • Acquire the ability to lead and manage an audit team, ensuring a successful and efficient audit process.
  • Learn how to evaluate and verify compliance with ISO 20000 standards, including performance monitoring and continual improvement.

Intended Audience

  • IT Professionals: This course is ideal for IT managers, team leaders, consultants, and other professionals involved in IT service management. It provides them with the knowledge and skills to effectively lead ITSM audits and enhance their understanding of ISO 20000 standards.
  • Internal Auditors: Individuals working as internal auditors within organizations can benefit from this training to expand their auditing capabilities specifically in the context of IT service management systems. It equips them with the necessary expertise to assess compliance with ISO 20000 standards and contribute to the improvement of ITSM processes.
  • Implementation and Maintenance Personnel: Professionals responsible for implementing or maintaining ISO 20000 standards within their organizations will find this course valuable. It provides them with a comprehensive understanding of the requirements and principles of ISO 20000, enabling them to effectively manage IT service management systems.
  • Career Aspirants: Individuals interested in pursuing a career as an ITSM lead auditor or consultant can leverage this training to acquire the necessary knowledge and skills. It serves as a solid foundation for those seeking to specialize in auditing IT service management systems and supporting organizations in achieving compliance with ISO 20000 standards.

Benefits of taking ISO 20000 (ITSM) Lead Auditor Training

Take your career in IT service management (ITSM) to new heights by enrolling in ISO 20000 (ITSM) Lead Auditor Training. This comprehensive training will equip you with the knowledge, skills, and expertise to effectively audit ITSM systems and ensure compliance with ISO 20000 requirements.

Key Benefits:

  • Gain In-depth Knowledge of ISO 20000 and ITSM Auditing: Master the ISO 20000 standard, its principles, requirements, and audit procedures. Understand the ITSM auditing process, including planning, conducting, reporting, and follow-up actions.
  • Develop Proficiency in ITSM Assessment and Nonconformity Identification: Acquire the skills to assess an organization’s ITSM system, identify nonconformities, and determine their root causes.
  • Prepare for ISO 20000 Certification Audits with Confidence: Equip yourself with the expertise to lead and conduct ISO 20000 certification audits.
  • Advance Your Career in ITSM Auditing and Consulting: Enhance your career prospects and open doors to new opportunities in ITSM auditing, consulting, and IT leadership. Gain a competitive edge in the job market with a globally recognized certification.
  • Contribute to Enhanced IT Service Delivery and Quality: Play a crucial role in promoting higher quality and more efficient IT service delivery within organizations. Contribute to improving IT service performance and customer satisfaction.
  • Earn Global Recognition and Professional Credibility: Achieve a globally recognized ISO 20000 Lead Auditor certification, enhancing your credibility and professional standing within the international ITSM community.

Invest in your career and make a significant impact on your organization’s IT service management practices. Enroll in ISO 20000 (ITSM) Lead Auditor Training today!

 Module 1: Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000
  • What Is ISO 20000
  • Benefit of ISO/IEC 20000
  • ISO/IEC 20000 – parts
  • Auditor
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports
  • Initialise the report
  • Prepare activities
  • Prepare plan
  • Assigning the work to the team
  • Preparing documents
  • Prepare and distribute reports
  • Complete audit
  • Conduct a follow-up
  • Documentation
  • Quality reviews
  • Evaluation of the action plan
  • Surveillance audit
  • The internal auditor management program


ISO 20000 (ITSM) Lead Auditor Course Prerequisites

Five years(Two years of ITSM work experience)

Q1: What is the ISO 20000 standard?

A1: ISO 20000 is an international standard for IT Service Management (ITSM). It provides a framework for managing and delivering IT services effectively and efficiently, focusing on meeting customer requirements and achieving service excellence.

A2: An ISO 20000 Lead Auditor is responsible for conducting audits to assess compliance with ISO 20000 standards in IT service management systems.

A3: ISO 20000 Lead Auditor training is important as it equips individuals with the necessary skills and knowledge to effectively assess IT service management systems and validate compliance with ISO 20000 standards.

A: Becoming an ISO 20000 Lead Auditor offers several benefits. It enhances your auditing skills and expertise in ITSM, allowing you to conduct comprehensive audits and contribute to the improvement of IT service management processes. It also opens up career opportunities as an auditor or consultant specializing in ITSM and ISO 20000 compliance.

A: Yes, ISO 20000 certifications are internationally recognized and valued by organizations worldwide. Achieving ISO 20000 Lead Auditor certification demonstrates your expertise in ITSM and auditing, enhancing your professional credibility.

A: This training can be customized to address specific organizational needs. We can discuss customization options based on your requirements.

Discover the perfect fit for your learning journey

Choose Learning Modality

Live Online

  • Convenience
  • Cost-effective
  • Self-paced learning
  • Scalability


  • Interaction and collaboration
  • Networking opportunities
  • Real-time feedback
  • Personal attention


  • Familiar environment
  • Confidentiality
  • Team building
  • Immediate application

Training Exclusives

This course comes with following benefits:

  • Practice Labs.
  • Get Trained by Certified Trainers.
  • Access to the recordings of your class sessions for 90 days.
  • Digital courseware
  • Experience 24*7 learner support.

Got more questions? We’re all ears and ready to assist!

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