ISO 20000 (ITSM) Lead Implementer
Duration : 5 Days (40 Hours)
ISO 20000 (ITSM) Lead Implementer Course Overview:
Welcome to our ISO 20000 (ITSM) Lead Implementer training course! We are thrilled to have you on board for this comprehensive program, meticulously designed to equip you with the essential skills and knowledge needed to excel in planning, implementing, and managing IT Service Management (ITSM) systems in accordance with the ISO 20000 standard.
Throughout this course, you will embark on an immersive journey, gaining a deep understanding of the ISO 20000 framework and its practical application in ITSM. Dive into the intricacies of ITSM principles, processes, and best practices, enabling you to guide organizations in establishing and maintaining robust ITSM systems that deliver exceptional service quality and align with international standards.
Our experienced instructors will guide you through a range of critical topics, including ITSM system planning, policy development, process design, implementation strategies, performance measurement, and continual improvement. Through interactive sessions and practical exercises, you will acquire the tools and techniques to successfully lead ITSM implementations and ensure organizations achieve and maintain ISO 20000 compliance.
Intended Audience
- IT professionals responsible for implementing or managing ITSM systems within organizations.
- IT managers, team leaders, and consultants seeking to enhance their knowledge and expertise in ITSM implementation aligned with ISO 20000.
- Individuals interested in pursuing a career as an ITSM Lead Implementer or consultant.
Course Objectives
- Understand the fundamentals of IT Service Management and its significance in achieving organizational goals.
- Gain a deep understanding of the ISO 20000 standard and its requirements for ITSM implementation.
- Learn how to assess organizational needs, define objectives, and develop a comprehensive ITSM implementation plan.
- Acquire the knowledge and tools to establish and maintain an effective ITSM framework in line with ISO 20000 guidelines.
- Master the process of monitoring, measuring, and evaluating ITSM performance to drive continual improvement.
- Develop the skills to effectively communicate, engage stakeholders, and manage change during the ITSM implementation process.
- Learn best practices for conducting audits, managing non-conformities, and ensuring compliance with ISO 20000 standards.
Introduction to Service Management System (SMS) concepts as required by ISO 20000
- Presentation of the ISO 20000 family of standards and comparison with ITIL V2 and V3
- Fundamental principles of Service Management System
- Preliminary analysis and establishment of the maturity level of an existing SMS
- Writing a business case and a project plan for the implementation of an SMS
Planning an SMS based on ISO 20000
- Definition of the scope of an SMS
- Definition of an SMS policy and objectives
- Documentation of the processes and procedures and SLAs
- Budgeting and accounting for IT services
Implementing an SMS based on ISO 20000
- Change, configuration, release, capacity and availability management
- Service continuity and security management
- Incident and problem management
- Operations management of an SMS
Controlling, monitoring, measuring and improving an SMS certification audit of an SMS in accordance with ISO 20000
- Controlling and monitoring an SMS
- Development of metrics, performance indicators and dashboards
- ISO 20000 internal audit and management review
- Implementation of a continual improvement program
- Preparing for an ISO 20000 certification audit
Certification Exam
Certification Exam
ISO 20000 (ITSM) Lead Implementer Course Prerequisites
A: While prerequisites can vary depending on the training provider, having a basic understanding of IT Service Management (ITSM) concepts and familiarity with ISO standards is beneficial. Some providers may recommend prior experience in ITSM or completion of related courses as a prerequisite. It is advisable to check with the specific training provider for their prerequisites before enrolling in the ISO 20000 Lead Implementer training.
Q: What is the ISO 20000 standard?
A: ISO 20000 is an international standard for IT Service Management (ITSM). It provides a framework for organizations to establish, implement, and continually improve an effective ITSM system to meet customer requirements and deliver high-quality IT services.
Q: What is the role of an ISO 20000 Lead Implementer?
A: An ISO 20000 Lead Implementer is responsible for leading the planning, implementation, and management of an ITSM system in accordance with ISO 20000 requirements. They ensure that the organization’s IT services align with industry best practices and deliver value to customers.
Q: Why is ISO 20000 Lead Implementer training important?
A: ISO 20000 Lead Implementer training is important as it equips individuals with the knowledge and skills to successfully plan, implement, and manage an ITSM system aligned with ISO 20000 standards. It provides a comprehensive understanding of ITSM principles, processes, and best practices to drive service excellence.
Q: Who should attend ISO 20000 Lead Implementer training?
A: The training is suitable for IT professionals responsible for implementing or managing ITSM systems within organizations. It is also beneficial for IT managers, team leaders, and consultants seeking to enhance their knowledge and expertise in ITSM implementation aligned with ISO 20000.
Q: Are there any prerequisites for attending ISO 20000 Lead Implementer training?
A: While prerequisites can vary depending on the training provider, having a basic understanding of IT Service Management (ITSM) concepts and familiarity with ISO standards is beneficial. Some providers may recommend prior experience in ITSM or completion of related courses as a prerequisite. It is advisable to check with the specific training provider for their prerequisites before enrolling in the ISO 20000 Lead Implementer training.
Q: Is ISO 20000 Lead Implementer certification internationally recognized?
A: ISO 20000 certifications are internationally recognized and valued by organizations worldwide. Achieving ISO 20000 Lead Implementer certification demonstrates your expertise in implementing and managing ITSM systems in accordance with ISO 20000 standards, enhancing your professional credibility.
Q: What are the benefits of becoming an ISO 20000 Lead Implementer?
A: Becoming an ISO 20000 Lead Implementer offers several benefits. It enables you to lead the successful implementation of an ITSM system aligned with ISO 20000, ensuring the delivery of high-quality IT services. It enhances your career prospects as an ITSM professional or consultant, allowing you to contribute to organizational growth and customer satisfaction through effective IT service management.
Q: Can this training be customized for specific organizational needs?
A: This training can be customized to address specific organizational needs. We can discuss customization options based on your requirements.
Discover the perfect fit for your learning journey
Choose Learning Modality
Live Online
- Convenience
- Cost-effective
- Self-paced learning
- Scalability
Classroom
- Interaction and collaboration
- Networking opportunities
- Real-time feedback
- Personal attention
Onsite
- Familiar environment
- Confidentiality
- Team building
- Immediate application
Training Exclusives
This course comes with following benefits:
- Practice Labs.
- Get Trained by Certified Trainers.
- Access to the recordings of your class sessions for 90 days.
- Digital courseware
- Experience 24*7 learner support.
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