ISO 9001 Introduction Course Overview

The ISO 9001 Introduction training is a one-day course that provides an overview of the fundamental concepts of quality, quality management, and the requirements of ISO 9001 for a Quality Management System (QMS). Participants will learn about the benefits of implementing a QMS and receive valuable guidance on the certification process for the QMS.

Intended Audience

• Individuals seeking a simplified introduction to quality, quality management, and ISO 9001
• Consultants, advisors, and professionals wishing to get acquainted with ISO 9001 requirements for a QMS
• Personnel responsible for managing, maintaining, and improving the quality of the products and services in an organization
• Professionals aspiring to pursue a career in quality management

Learning Objectives of ISO 9001 Introduction

• Understanding Quality Management Systems (QMS): Gain a foundational understanding of the principles and concepts of Quality Management Systems (QMS) as defined by ISO 9001.
• Overview of ISO 9001 Standard: Familiarize yourself with the structure, requirements, and key elements of the ISO 9001 standard, which focuses on quality management and continuous improvement.
• Context of the Organization: Understand how to identify and define the context of an organization, including internal and external factors that may affect its ability to achieve quality objectives.
• Leadership and Commitment: Learn about the role of leadership in establishing a quality management system and the importance of organizational commitment to meeting customer and regulatory requirements.
• Quality Policy: Understand the development, implementation, and communication of a quality policy that aligns with the organization’s strategic goals and commitment to quality.
• Risk-Based Thinking: Explore the concept of risk-based thinking in the context of ISO 9001, emphasizing the identification and management of risks to ensure the effectiveness of the quality management system.
• Process Approach: Gain insights into the process approach to quality management, focusing on the systematic identification, definition, and management of interrelated processes to achieve desired outcomes.
• Documentation and Record-keeping: Learn the basics of documenting and maintaining records related to the quality management system, including the preparation of necessary documentation for audits.
• Roles and Responsibilities: Understand the roles, responsibilities, and authorities within the organization related to quality management, emphasizing the involvement of all levels of the organization in achieving quality objectives.
• Customer Focus: Explore the importance of customer focus in the context of ISO 9001, highlighting the need to meet customer requirements and enhance customer satisfaction.
• Continuous Improvement: Understand the principle of continual improvement, emphasizing the importance of regularly reviewing and enhancing the effectiveness of the quality management system.
• Internal Audit Basics: Gain a basic understanding of the internal audit process, including planning, conducting, and reporting on internal audits of the quality management system.