ISO/IEC 20000 Introduction
Duration : 1 Day (8 Hours)
ISO/IEC 20000 Introduction Course Overview
The ISO/IEC 20000 Introduction training is a one-day course that covers the fundamental concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). Additionally, the training emphasizes the relationship between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities related to the certification of an SMS.
Intended Audience
- Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS
- Personnel involved in service planning and provision activities
- Personnel responsible for maintaining and improving the service management capabilities
- Individuals aspiring to pursue a career in service management
Learning Objectives of ISO/IEC 20000 Introduction
By the end of this training course, the participant will be able to:
- Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
- Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1
Section 1: Training course objectives and structure
Section 2: Standards and regulatory frameworks
Section 3: Fundamental concepts and principles of service management
Section 4: An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10
Section 5: Preparation for the certification audit
Section 6: Closing of the training course
ISO/IEC 20000 Introduction Course Prerequisites
There are no prerequisites to participate in this training course.
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Training Exclusives
This course comes with following benefits:
- Practice Labs.
- Get Trained by Certified Trainers.
- Access to the recordings of your class sessions for 90 days.
- Digital courseware
- Experience 24*7 learner support.
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