ITIL 4 Managing Professional
Duration : 5 Days (40 Hours)
ITIL 4 Managing Professional Course Overview:
The ITIL® 4 Managing Professional Transitions course is specifically designed to facilitate a seamless transition for ITIL® v3 candidates, enabling them to effortlessly migrate to ITIL® 4. This course empowers candidates to acknowledge their previous achievements while equipping them with the latest skills and knowledge required to navigate the digital service economy. By taking this course, candidates can leverage their existing ITIL® v3 knowledge and build upon it to adapt to the evolving industry landscape and stay relevant in the digital age.
NOTE: There is an official discontinuation date announced for this module as of 30th September 2022. After that date, candidates who want to start their ITIL 4 journey they should first take ITIL 4 Foundation
- IT Managers & Support Teams
- IT Architects/Planners/Consultants
- System Administrators & Analysts
- Operations Managers
- Database Administrators
- Service Delivery Professionals
- Quality Analysts
- Process Owners & Practitioners
Module 1: ITIL® 4 FOUNDATION 7
- Service Management: Key Concepts
- The Guiding Principles
- The Four Dimensions of Service Management
- The ITIL Service Value System
Module 2: CREATE, DELIVER AND SUPPORT
- ITSM Professionalism
- Resource Planning and Management
- Value Streams to Create, Deliver and Support Services
- Prioritize and Manage Work
Module 3: DRIVE STAKEHOLDER VALUE
- Customer Journey
- Engage and Foster Relationships
- Shape Demand and Define Service Offering
- Onboard and Offboard Customers and Users
- Co-creation and Consumption of Services
- Realize and Validate Service Value
Module 4: HIGH VELOCITY IT 253
- Key Concepts of High Velocity IT
- High Velocity IT Objectives
- High Velocity ITIL
- High Velocity IT Culture
Module 5: DIRECT, PLAN AND IMPROVE
- Key Concepts of Direct, Plan and Improve
- Role of GRC and Integration into Service Value System
- Organizational Change Management
ITIL 4 Managing Professional Course Prerequisites:
Q: What is ITIL 4 Managing Professional Training?
A: ITIL 4 Managing Professional Training is an advanced level training program that focuses on developing the skills and knowledge required to manage IT services effectively. It is designed for IT professionals who want to enhance their expertise in ITIL practices and advance their careers in IT service management.
Q: What will I learn in each module of ITIL 4 Managing Professional Training?
A: In the ITIL 4 Managing Professional modules, you will learn:
- Create, Deliver and Support: The practices for creating, delivering, and supporting products and services, including service design, service transition, and service operations.
- Drive Stakeholder Value: Techniques for engaging with stakeholders and fostering valuable relationships, focusing on customer experience and satisfaction.
- High-Velocity IT: Strategies for delivering services at high speed while maintaining quality and controlling risks, emphasizing automation, Agile, and DevOps practices.
- Strategist Direct, Plan, and Improve: Skills for leading and managing IT initiatives, including the development of IT strategies, continuous improvement, and governance.
Q: Is there a specific order in which the modules should be completed?
A: While there is no strict order, it is generally recommended to complete the modules in the order mentioned above. The modules build upon each other and provide a comprehensive understanding of ITIL practices when studied sequentially.
Q: What is the benefit of completing the ITIL 4 Managing Professional Training?
A: Completing the ITIL 4 Managing Professional Training demonstrates your advanced knowledge and skills in ITIL practices. It enables you to effectively manage IT services, align IT with business objectives, drive value for stakeholders, and implement high-velocity IT practices. It enhances your career prospects and positions you as an expert in IT service management.
Q: Are there any prerequisites for ITIL 4 Managing Professional Training?
A: Yes, to enroll in ITIL 4 Managing Professional Training, you must have obtained the ITIL 4 Foundation Certification. The Foundation Certification serves as a prerequisite for the advanced-level Managing Professional modules.
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This course comes with following benefits:
- Practice Labs.
- Get Trained by Certified Trainers.
- Access to the recordings of your class sessions for 90 days.
- Digital courseware
- Experience 24*7 learner support.
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