ITIL 4 Specialist: Acquiring & Managing Cloud Services
Duration : 3 Days (24 Hours)
ITIL 4 Specialist: Acquiring & Managing Cloud Services Course Overview:
The ITIL 4 Specialist: Acquiring & Managing Cloud Services course is designed to help IT professionals and leaders understand the technology and processes behind cloud computing. Through this course, learners will gain an understanding of the risks, benefits, and costs associated with acquiring and managing cloud services. In addition, the course will cover the cloud service lifecycle, enabling them to better execute IT governance and ensure that the acquired services meet required service levels. This course is suitable for IT personnel working in the public and private sector. It is also beneficial for executives looking to learn more about cloud computing before making a decision to acquire services.
This ITIL 4 Specialist: Acquiring & Managing Cloud Services training is ideally suited for IT professionals such as System Administrators, IT Managers, Project Managers, Process Leaders, IT Service Managers, IT Architects, Business Analysts, and IT Consultants
It is also suitable for professionals from other service management-related disciplines who have an interest in gaining ITIL 4 certification and in understanding the concepts of cloud services
This training is especially relevant for those who have an understanding of IT Service Management principles and frameworks—specifically, ITIL 3 and ITIL 4—as well as an awareness of the impact of technology on service delivery
Additionally, this course is beneficial for those who have an interest in acquiring a thorough knowledge of best practices for selecting and managing cloud services
Module 1: Introduction to Cloud Services
- Overview of cloud computing and its benefits
- Understanding the different cloud service models
- Key concepts and principles related to cloud services
Module 2: Cloud Service Strategy
- Developing a cloud service strategy that aligns with business goals and objectives
- Defining cloud service requirements and identifying suitable cloud service providers
- Evaluating the risks and benefits of using cloud services
Module 3: Cloud Service Design and Development
- Designing and developing cloud services that meet business and customer requirements
- Best practices for designing and developing resilient and scalable cloud services
- Ensuring compliance with relevant regulations and standards
Module 4: Cloud Service Operations
- Managing the day-to-day operations of cloud services
- Best practices for monitoring, managing, and optimizing cloud services
- Ensuring service availability, performance, and security
Module 5: Cloud Service Improvement
- Continuously improving cloud services to meet changing business needs
- Best practices for identifying and addressing service issues and defects
- Optimizing service delivery processes and workflows
Module 6: Cloud Service Transition and Retirement
- Planning for the transition of cloud services into production
- Best practices for testing, validating, and verifying cloud services
- Retiring cloud services when they are no longer needed
ITIL 4 Specialist: Acquiring & Managing Cloud Services Course Prerequisites:
While there are no strict prerequisites, it is recommended to have a basic understanding of ITIL 4 principles and practices. Familiarity with cloud computing concepts and service management frameworks is also beneficial.
Q: What is ITIL 4 Specialist: Acquiring & Managing Cloud Services?
A: ITIL 4 Specialist: Acquiring & Managing Cloud Services is an advanced-level training program that focuses on the effective acquisition and management of cloud services within an organization. It equips IT professionals with the knowledge and skills to navigate the complexities of cloud service providers, contracts, and governance.
Q: What will I learn in ITIL 4 Specialist: Acquiring & Managing Cloud Services training?
A: In this training, you will learn how to assess, select, and procure cloud services that align with your organization’s needs. You will gain insights into cloud service management practices, including service level agreements (SLAs), performance monitoring, security considerations, and compliance. The training also covers contract negotiation, vendor management, and the integration of cloud services into existing IT service management practices.
Q: Who should attend ITIL 4 Specialist: Acquiring & Managing Cloud Services training?
A: This training is beneficial for IT professionals, IT managers, procurement specialists, and individuals involved in the acquisition and management of cloud services. It is suitable for those seeking to enhance their understanding of cloud service management practices and improve their ability to leverage cloud technologies effectively.
Q: Are there any prerequisites for attending ITIL 4 Specialist: Acquiring & Managing Cloud Services training?
A: While there are no strict prerequisites, it is recommended to have a basic understanding of ITIL 4 principles and practices. Familiarity with cloud computing concepts and service management frameworks is also beneficial.
Q: What are the key topics covered in ITIL 4 Specialist: Acquiring & Managing Cloud Services training?
A: The training covers topics such as:
- Cloud service management principles and best practices
- Assessing cloud service providers and evaluating cloud offerings
- Managing risks, security, and compliance in cloud environments
- Defining service level agreements (SLAs) and performance metrics
- Negotiating contracts and managing vendor relationships
- Integrating cloud services with existing IT service management practices
- Monitoring, optimizing, and reporting on cloud service performance
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This course comes with following benefits:
- Practice Labs.
- Get Trained by Certified Trainers.
- Access to the recordings of your class sessions for 90 days.
- Digital courseware
- Experience 24*7 learner support.
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