ITIL 4 Specialist Create, Deliver and Support
Duration : 3 Days (24 Hours)
ITIL 4 Specialist Create, Deliver and Support Course Overview:
The ITIL® 4 Specialist Create, Deliver and Support certification is considered a foundational service management program that holds relevance for individuals working in various service management roles. Regardless of whether a student plans to pursue the ITIL® Managing Professional Designation or not, this certification is highly recommended for anyone involved in IT Service Management (ITSM). The course provides comprehensive coverage of service performance, enabling professionals to gain a thorough understanding of service quality and improvement techniques. By completing this certification, individuals will acquire valuable knowledge and skills that are essential for excelling in ITSM and delivering high-quality services to customers.
ITIL® 4 Specialist Create, Deliver and Support is aimed at ITSM professionals dealing with the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Authorized training for the ITIL® Managing Professional (ITIL® MP) modules is mandatory to enable full understanding of the core material.
- IT Service Management Professionals
- Service Desk Directors/Managers
- IT Infrastructure & Support Directors/Managers
- Senior Service & Support Analysts
- Service Level Management Directors/Managers
- Program/Project Directors/Managers
Module 1: Organization and Culture
- Organizational Structures
- Team Culture
- Continuous Improvement Culture
- Collaborative Culture
- Customer-Oriented Mindset
- Positive Communication
Module 2: Effective Teams
- Capabilities, Roles and Competencies
- Workforce Planning
- Employee Satisfaction Management
- Results Based Measuring and Reporting
Module 3: Information Technology to Create, Deliver and Support Service
- Integration and Data Sharing
- Reporting and Advanced Analytics
- Collaboration and Workflow
- Robotic Process Automation
- Artificial Intelligence and Machine Learning
- Information Model
Module 4: Value Stream
- Anatomy of a Value Stream
- Designing a Value Stream
- Value Stream Mapping
Module 5: Value Stream to Create, Deliver and Support Services
Value Stream for Creation of a New Service
Module 6: Value Stream for User Support
Value Stream Model for Restoration of a Live Service
Module 7: Prioritize and Manage Work
- Managing Queues and Backlogs
- Prioritizing Work
- Shift-Left Approach
Module 8: Commercial and Sourcing Considerations
- Build or Buy
- Sourcing Models
- Service Integration and Management
ITIL 4 Specialist Create, Deliver and Support Course Prerequisites:
A: It is recommended to have a basic understanding of ITIL 4 Foundation principles before attending the ITIL 4 Specialist Create, Deliver and Support Training. Having ITIL V4 Foundation Certification is not mandatory but can be beneficial in understanding the concepts and terminology.
Q: What is ITIL 4 Specialist Create, Deliver and Support Training?
A: ITIL 4 Specialist Create, Deliver and Support Training is an advanced-level training program focused on developing skills and knowledge in the areas of creating, delivering, and supporting IT services. It is designed for IT professionals who want to enhance their expertise in service design, transition, and operation processes.
Q: What will I learn in ITIL 4 Specialist Create, Deliver and Support Training?
A: In this training, you will learn about the various practices involved in creating, delivering, and supporting IT services. Topics covered include service design, service catalog management, service level management, supplier management, availability management, capacity management, IT service continuity management, information security management, and service desk management.
Q: Who should attend ITIL 4 Specialist Create, Deliver and Support Training?
A: This training is ideal for IT professionals working in service management roles such as service managers, service designers, service transition managers, service operation managers, and IT support managers. It is also beneficial for individuals involved in the design, implementation, and improvement of IT service management processes.
Q: Are there any prerequisites for attending ITIL 4 Specialist Create, Deliver and Support Training?
A: It is recommended to have a basic understanding of ITIL 4 Foundation principles before attending the ITIL 4 Specialist Create, Deliver and Support Training. Having ITIL 4 Foundation certification is not mandatory but can be beneficial in understanding the concepts and terminology.
Q: What are the key topics covered in ITIL 4 Specialist Create, Deliver and Support Training?
A: The training covers a wide range of topics, including:
- Service design principles and practices
- Service catalog management
- Service level management
- Supplier management
- Availability management
- Capacity management
- IT service continuity management
- Information security management
- Service desk management
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This course comes with following benefits:
- Practice Labs.
- Get Trained by Certified Trainers.
- Access to the recordings of your class sessions for 90 days.
- Digital courseware
- Experience 24*7 learner support.
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