ITIL 4 Strategist: Direct, Plan, and Improve Course
Duration : 3 Days (24 Hours)
ITIL 4 Strategist: Direct, Plan, and Improve Course Course Overview:
The ITIL 4 Strategist: Direct, Plan, and Improve training course equips individuals with the practical skills required to establish a learning and improving IT organization that possesses a strong and effective strategic direction. This module delves into the impact and benefits of Agile and Lean methodologies, showcasing how they can be leveraged to an organization’s advantage. By completing this course, professionals will gain a practical and strategic approach to planning and implementing continuous improvement initiatives with the necessary agility, enabling them to drive positive change within their organizations.
- IT professionals
- Service managers
- IT governance personnel
- IT process owners
- Business managers
- Professionals transitioning to strategic roles
- Continuous improvement practitioners
- IT service management consultants
After completion of this course; you will learn:
- Course Introduction
- Key concepts of DPI
- Key principles & method of direction and planning
- Governance, Risk, and Compliance
- Continual Improvement
- Communication & organizational change management
- Measurements & reporting
- Value streams & practices
MODULE 1: COURSE INTRODUCTION
- Let’s Get to Know Each Other
- Course Overview
- Course Components
- Course Agenda
- Module-End Exercises
- Exam Details
MODULE 2: CORE CONCEPTS OF DPI
- Basics of Direction
- Basics of Planning
- Basics of Improvement
- Other Core Elements
MODULE 3: DPI THROUGH SERVICE VALUE SYSTEM AND GUIDING
- DPI of the SVS
- DPI of Guiding Principles
- Applying Guiding Principles to a New Service Organization
MODULE 4: ROLE OF DIRECTION IN STRATEGY MANAGEMENT
- Introducing Strategy Management
- Developing Effective Strategies
- Planning Strategy and Direction for a Service Organization
MODULE 5: IMPLEMENTATION OF STRATEGIES
- Managing Risks in DPI
- Making Decisions through Portfolio Management
- Developing a Business Case
- Defining Governance Structure and Managing Risks
- Directing via Governance, Risk, and Compliance (GRC)
MODULE 6: INTRODUCTION TO ASSESSMENT AND PLANNING
- Core Concepts of Assessment
- Conducting Effective Assessments
- Core Concepts of Planning
MODULE 7: ASSESSMENT AND PLANNING THROUGH VSM
- Introducing VSM
- Developing Value Stream Maps
- Knowing More About VSM
- Developing Value Stream Maps
MODULE 8: MEASUREMENT, REPORTING, AND CONTINUAL
- Measurement and Reporting
- Alignment of Measurements and Metrics
- Success Factors and Key Performance Indicators
- Continual Improvement
MODULE 9: MEASUREMENTS AND CONTINUAL IMPROVEMENT
THROUGH DIMENSIONS AND SVS
- Measurements For The Four Dimensions
MODULE 10: OCM PRINCIPLES AND METHODS
- Basics of OCM
- Ocm throughout Dpi and Service Value Chain
- Resistance and Reinforcement
MODULE 11: COMMUNICATION PRINCIPLES AND METHODS
- Basics of Effective Communication
- Communication With Stakeholders
- Understanding the Importance of Communication
MODULE 12: SVS DEVELOPMENT USING FOUR DIMENSIONS
- Organizations and People in The SVS
- Partners and Suppliers in The SVS
- Value Streams and Processes in The SVS
- Information and Technology in The SVS
- Developing an SVS Using the Four Dimensions
ITIL 4 Strategist: Direct, Plan, and Improve Course Prerequisites:
Q: What is ITIL 4 Strategist: Direct, Plan, and Improve Training?
A: ITIL 4 Strategist: Direct, Plan, and Improve Training is an advanced-level training program that focuses on developing strategic skills and knowledge in IT service management. It is designed for IT professionals who want to enhance their ability to direct, plan, and improve IT initiatives within organizations.
Q: What will I learn in ITIL 4 Strategist: Direct, Plan, and Improve Training?
A: In this training, you will learn how to apply ITIL principles to direct, plan, and improve IT services. You will gain knowledge in strategic management, measurement and reporting, organizational change management, risk management, and continual improvement practices. The training provides insights into how to align IT services with business objectives and drive continuous improvement.
Q: Who should attend ITIL 4 Strategist: Direct, Plan, and Improve Training?
A: This training is beneficial for IT professionals, IT managers, service managers, and individuals involved in strategic planning and improvement initiatives within IT service management. It is suitable for those seeking to develop skills in driving effective IT strategies and fostering continual service improvement.
Q: Are there any prerequisites for attending ITIL 4 Strategist: Direct, Plan, and Improve Training?
A: It is recommended to have a basic understanding of ITIL concepts and principles before attending the ITIL 4 Strategist: Direct, Plan, and Improve Training. However, there are no strict prerequisites, and anyone interested in strategic IT service management can participate in the training.
Q: What are the key topics covered in ITIL 4 Strategist: Direct, Plan, and Improve Training?
A: The training covers topics such as strategic management concepts, governance, risk management, measurement and reporting, organizational change management, and continual improvement practices. It provides guidance on how to align IT strategies with business objectives and drive positive changes within IT service management.
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This course comes with following benefits:
- Practice Labs.
- Get Trained by Certified Trainers.
- Access to the recordings of your class sessions for 90 days.
- Digital courseware
- Experience 24*7 learner support.
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