ONTAP Troubleshooting

Duration : 4 Days (32 Hours)

ONTAP Troubleshooting Course Overview:

The ONTAP Troubleshooting certification is a credential that verifies the competency of IT professionals in troubleshooting, monitoring, and maintaining NetApp data storage technologies, particularly the ONTAP software. This certification focuses on storage protocols, data protection, performance management, and problem resolution. Industries value this certification because it demonstrates that the holder possesses the essential skills to effectively manage and troubleshoot ONTAP systems. Businesses, especially those dealing with large-scale data and cloud storage, find this expertise highly advantageous as it greatly improves data management and operational efficiency.

Intended Audience:

  • Network administrators
  • System administrators
  • Technical support engineers
  • IT professionals handling ONTAP solutions
  • Data protection officers
  • Storage engineers
  • IT managers
  • Network architects
  • Data administrators
  • Network & IT support staff.

Learning Objectives of ONTAP Troubleshooting:

The learning objectives of the ONTAP Troubleshooting course are as follows:

  • Develop skills to troubleshoot NetApp storage systems effectively.
  • Learn how to identify and resolve issues related to ONTAP.
  • Diagnose the root cause of operational issues.
  • Enhance system performance by addressing performance-related problems.
  • Gain proficiency in using various tools and techniques for troubleshooting.
  • Focus on topics like disaster recovery, SnapMirror, SVM DR, and deduplication processes.
  • Understand the utilization of system logs for troubleshooting purposes.
  • Learn how to perform core dumps for in-depth issue analysis.
  • Become adept in using the OnCommand System Manager for troubleshooting.
  • Master troubleshooting through the command-line interface.

Module 1: Troubleshooting the Management Component

  • Understanding the Management Component
  • Exploring RDB Concepts: Units, Quorum, Master, Epoch, and Epsilon
  • Configuration and Replication Databases
  • Job Manager Functionality
  • RDB Backup and Recovery Procedures
  • Non-RDB User-Space Applications
  • Event Management System, Logs, Traces, and User-Space Core Files

Module 2: Troubleshooting Scale-Out Networking

  • Overview of ONTAP Networking
  • Networking-Related Management Component Applications and Databases
  • Evolution of Networking in ONTAP
  • Cluster Session Manager
  • Tools for Triage in Networking Issues
  • Troubleshooting Scenarios

Module 3: Troubleshooting Network Component and Security Services

  • Network Component Overview
  • Security Daemon (SecD)
  • Troubleshooting Security Daemon (SecD)
  • Network Component Troubleshooting

Module 4: Troubleshooting NFS (Network File System)

  • NFS Overview
  • How NFS Works in ONTAP Software
  • ONTAP NFS Authorization using Export Policies and UNIX Permissions
  • Export-Related Caches
  • NFS Troubleshooting

Module 5: Troubleshooting SMB (Server Message Block)

  • Understanding SMB
  • SMB Services in ONTAP
  • Troubleshooting SMB Issues

Module 6: Troubleshooting Scalable SAN (Storage Area Network)

  • SAN Architecture Overview
  • Configuration of Scalable SAN
  • Functional Components of Scalable SAN
  • CLAM Quorum
  • Troubleshooting Scalable SAN

ONTAP Troubleshooting Course Prerequisites:

  • Prior experience in managing and administering NetApp data storage.
  • Completion of ONTAP Cluster Administration Training.
  • Knowledge of network protocols (NFS, CIFS/SMB).
  • Familiarity with system performance and analysis.
  • Understanding of ONTAP tools and commands.
  • Basic knowledge in Linux or Unix administration.

Discover the perfect fit for your learning journey

Choose Learning Modality

Live Online

  • Convenience
  • Cost-effective
  • Self-paced learning
  • Scalability


  • Interaction and collaboration
  • Networking opportunities
  • Real-time feedback
  • Personal attention


  • Familiar environment
  • Confidentiality
  • Team building
  • Immediate application

Training Exclusives

This course comes with following benefits:

  • Practice Labs.
  • Get Trained by Certified Trainers.
  • Access to the recordings of your class sessions for 90 days.
  • Digital courseware
  • Experience 24*7 learner support.

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