Oracle Field Service: Core Application
Duration : 2 Days (16 Hours)
Oracle Field Service: Core Application Course Overview:
The Oracle Field Service: Core Application certification validates an individual’s proficiency in implementing Oracle’s Field Service Cloud Service solution, specifically in identifying routing resources and managing field activities. Industries rely on this certification to ensure their workforce is skilled in using the software to track work schedules, enhance customer satisfaction, and improve operational efficiency. Acquiring this credential demonstrates the ability to effectively manage and utilize Oracle’s Field Service solutions, making professionals more competitive in the job market. As a result, this certification holds high value for IT, management, and field operations professionals.
• IT professionals looking to enhance their Oracle skillset
• Oracle end users aiming to better understand the Core Application
• Teams using Oracle Field Service for business operations
• Managers overseeing Oracle Field Service implementation
• Oracle application consultants and developers.
Learning Objectives of Oracle Field Service: Core Application:
The learning objectives of the Oracle Field Service: Core Application course are to provide students with the essential knowledge and skills required to effectively use and manage Oracle’s Field Service solution. Participants will learn how to set up and configure the system to meet the unique requirements of their organization. They will gain proficiency in efficiently managing and optimizing field resources, handling customer appointments, and utilizing real-time collaboration tools. The course will also delve into the software’s routing, forecasting, and capacity management capabilities, enabling students to make informed decisions and enhance operational efficiency. Additionally, students will acquire troubleshooting skills to address common issues, ensuring smooth business operations and seamless customer service.
- Introduction and Prerequisites
- Creating a Resource Type
- Creating a User Type
- Configuring Time Slots
- Creating an Activity Type
- Creating an Inventory Type
- Fields and Custom Properties
- Creating Custom Properties
- Configuring Application Screens for User Types – Part 1
- Configuring Application Screens for User Types – Part 2
- Configuring Identifiers for User Types
- Configuring Forms via the Visual Form Editor
- Completing the Business Rule Screen – Part 1
- Completing the Business Rule Screen – Part 2
- Defining Work Skills and Work Skill Conditions
- Defining Work Zones
- Defining OFS Calendar Options
- Completing the Display Screen
- Configuring a Login Policy
- Adding Resources to Build Out the Organization
- Configuring Resources for Routing
- Configuring Applications
- Configuring an Activity Link Template
- Creating Filters
- Configuring a Theme
- Configuring a Where’s My Technician Theme
- Configuring the Collaboration Service
- Configuring a Message Scenario
- Creating a Service Request
- Using Plugins within Oracle Field Service
- Creating Workflows Using the Workflow Manager – Part 1
- Creating Workflows Using the Workflow Manager – Part 2
Oracle Field Service: Core Application Course Prerequisites:
- Basic understanding of field service operations and processes.
- Knowledge of Oracle Field Service products and their functionalities.
- Familiarity with cloud computing concepts and their application in business environments.
- Proficiency in navigating through Oracle applications and user interfaces.
- Understanding of Oracle Cloud Infrastructure services and their integration with field service solutions.
- Competency in technical aspects such as data integration and service routing for effective implementation and management of Oracle Field Service solutions.
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This course comes with following benefits:
- Practice Labs.
- Get Trained by Certified Trainers.
- Access to the recordings of your class sessions for 90 days.
- Digital courseware
- Experience 24*7 learner support.
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