Oracle Service Cloud (RightNow) Analytics Course Overview:

The Oracle Service Cloud (RightNow) Analytics certification is a prestigious acknowledgment that certifies an individual’s proficiency in utilizing the reporting functionalities of Oracle RightNow CX Cloud Service, with the ultimate goal of enhancing customer experience. This certification demonstrates the understanding of crucial aspects such as report configuration, customization, and management, enabling professionals to provide valuable business insights. Industries widely embrace this certification to leverage data-driven reports for informed decision-making, enhancing service quality, identifying trends, and monitoring performance. By honing the skill of accurately interpreting data, companies can optimize their customer service, leading to increased customer satisfaction and loyalty.

Intended Audience:

• Business and data analysts seeking advanced analytical skills.
• IT professionals looking to implement Oracle Service Cloud.
• Marketing and sales professionals interested in customer service data analysis.
• Oracle Service Cloud users seeking to maximize platform utilization.
• Team leads or supervisors interested in service team performance analytics.

Learning Objectives of Oracle Service Cloud (RightNow) Analytics:

The learning objectives of the Oracle Service Cloud (RightNow) Analytics course are as follows:

1. To enable learners to use Oracle Service Cloud Analytics effectively for generating and customizing reports, providing valuable business insights.
2. To teach participants how to explore real-time data using Oracle Service Cloud Analytics, facilitating data-driven decision-making.
3. To equip learners with the skills to create and modify reports, applying filters and sorting for focused data analysis.
4. To instruct participants on integrating analytics data into dashboards, enabling visual representations of data for better understanding and presentation.
5. To empower learners with the knowledge of using advanced features such as computed items, pivot tables, and charts to enhance report designs.
6. To provide an understanding of the underlying data structure, helping learners create efficient and accurate reports.
7. To encourage the maximization of analytics usage for supporting decision-making processes and improving customer service operations.

By accomplishing these learning objectives, participants will become proficient in leveraging Oracle Service Cloud Analytics to extract valuable insights from data, optimize customer service operations, and make informed decisions to enhance overall business performance.