Privacy Policy

Last Updated: 10 Jan 2026

Thank you for choosing TrainCrest!

This Privacy Policy applies when you use TrainCrest services and tells you, amongst other things, about:

• The ways we collect and store your personal data and why we do so,
• How we use and disclose your personal data, and
• The choices you have about your personal data.

This Privacy Policy applies whenever you use our “Services”, which means our website including any other domains or websites operated by TrainCrest. “TrainCrest”, “we”, “our”, or “us” in this Privacy Policy refers to TrainCrest Solutions Pvt. Ltd. By using TrainCrest’s Services, you consent to the data practices described in this policy.

REVIEWING, UPDATING, OR DELETING YOUR INFORMATION

You may review, update, correct, or request deletion of your personal information at any time by contacting us at info@traincrest.com. If you request deletion of your account or personal data, some information may remain in backup systems, cached pages, or archived records for legal, compliance, or operational purposes, as permitted by applicable law.

ACCESS TO AND CORRECTION OF PERSONAL DATA

We take reasonable steps to ensure that the personal information we collect is accurate, complete, and up to date. You are encouraged to review and update your personal information regularly.

You may request correction or deletion of information that is inaccurate, incomplete, irrelevant, or processed unlawfully. These rights may be limited where:

• Requests are excessive or abusive
• Disclosure would affect the rights or safety of others
• The information is related to legal proceedings or investigations
• Retention is required by law or internal record-keeping obligations

SMS COMMUNICATIONS & CONSENT

Traincrest provides transactional SMS notifications, including order confirmations and status updates, on behalf of restaurant partners. Users explicitly opt in to receive SMS messages during checkout on partner restaurant websites via a consent checkbox. Message frequency varies based on order activity. Message and data rates may apply. Users may opt out at any time by replying STOP. For help, users may reply HELP or contact us at info@traincrest.com. Traincrest does not sell or share mobile numbers with third parties for marketing purposes.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites operated by partners, restaurants, or service providers. Traincrest does not control and is not responsible for the privacy practices or content of these external sites. Interaction with third-party websites is governed by their own privacy policies and terms.

CHILDREN’S PRIVACY

Traincrest does not knowingly collect personal information from individuals under the age of eighteen (18). If you are under 18, you must have permission from a parent or legal guardian to use our services.

DATA RETENTION & ACCOUNT TERMINATION

You may close your account through your profile settings or by contacting us. Upon account closure, we will remove public-facing data where applicable. Certain information may be retained for compliance, fraud prevention, dispute resolution, or legal obligations, after which it will be deleted or anonymized.

OPT-OUT & UNSUBSCRIBE

You may opt out of communications at any time:
SMS: Reply STOP
Email: info@traincrest.com
Website: https://www.traincrest.com

CONSENT & POLICY UPDATES

By using Traincrest services or providing your information, you consent to the collection, use, and processing of your information as described in this Privacy Policy. We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.