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Reporting Cisco Contact Center Enterprise (CCER) v1.0 Course Overview

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course offers an architectural overview of the Contact Center Enterprise (CCE) Solution, including its components and deployment models. Participants will gain insights into the end-to-end reporting solutions of CCE, which assist in creating reports and managing diverse data sources. The course covers the nuances of analyzing and troubleshooting in different deployment scenarios, specifically focusing on Designed Tier 2/Day 2 Support. By understanding the intricacies of CCE, participants will be equipped to provide efficient support and resolve issues effectively. The Cisco® Contact Center Enterprise (CCE) solution plays a crucial role in enabling businesses to deliver a connected digital experience to customers. It facilitates contextual, continuous, and capability-rich customer journeys across various channels and timeframes. In addition to providing a comprehensive understanding of the CCE solution, the course also emphasizes the business application of CCE. Participants will learn about the interrelationships between core and optional components required for configuring the CCE solution, enabling them to effectively implement and optimize the solution to meet business needs.
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Course Introduction

Price:

USD 600

Duration:

16 Hrs.

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? Administrators ? Business liaisons ? Deployment engineers ? Managers overseeing CCE deployments This class will help you: ? Consolidate disparate data into manageable, comprehensive reports ? Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components
To fully benefit from this course, you should have the following knowledge: ? Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required ? Understanding of Cisco Packaged Contact Center Enterprise components and call flows ? Experience administering Cisco Packaged Contact Center Enterprise Recommended Cisco offerings that may help you meet these prerequisites: ? Understanding Cisco Contact Center Enterprise Foundations (CCEF) ? Administering Cisco Contact Center Enterprise (CCEA) ? Cisco Certified Network Associate (CCNA®) ? Understanding Cisco Foundation Collaborations (CLFNDU)

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