Siebel Customer Order Management Rel 15.5 -

Siebel Customer Order Management Rel 15.5

Duration : 5 Days (40 Hours)

Overview

Course Details

Prerequisites

Siebel Customer Order Management Rel 15.5 Course Overview:

The Siebel Customer Order Management Rel 15.5 certification is a focused validation of one’s proficiency in effectively handling Siebel’s robust Customer Order Management solutions, a subsidiary of Oracle Corporation. This credential underscores adeptness in implementing, configuring, and overseeing Siebel’s sales and order management features. Industries rely on this certification to discern adept individuals capable of optimizing sales order processing and customer service through Siebel solutions. Certified experts possess adept knowledge of Siebel’s tools and methodologies, facilitating streamlined order management, improved inventory visibility, and reduced order fulfillment expenses.

Intended Audience:

• Experienced Siebel professionals seeking advancement
• IT professionals looking to expand their CRM skills
• Business analysts working on Siebel projects
• IT consultants specializing in CRM and E-business solutions
• Project managers overseeing Siebel implementation
• System administrators and developers utilizing Siebel applications.

Learning Objectives of Siebel Customer Order Management Rel 15.5:

The learning objectives of the Siebel Customer Order Management Release 15.5 course are designed to equip participants with the essential skills to proficiently implement and manage Siebel Order Management. By the end of the course, participants will attain the following competencies:

Configuration and Administration: Participants will gain mastery in configuring and administering the Siebel application to effectively support order management functions.
Order Lifecycle Management: Through comprehensive training, participants will develop a thorough understanding of the entire order lifecycle, encompassing catalog management, pricing strategies, selling processes, order capture, and order fulfillment.
Order Fallout Reduction: Participants will learn methods to minimize order fallouts, ensuring a smoother and error-free order processing experience.
Seamless Order Transitions: Participants will acquire techniques to facilitate seamless transitions throughout the order lifecycle, optimizing efficiency and customer satisfaction.
Effective Communication: The course will teach participants how to establish effective communication channels within the organization for order-related matters, fostering better collaboration and coordination.
Customer Experience Enhancement: Participants will learn strategies to enhance customer experience by streamlining order processes, leading to improved customer satisfaction.
Sales Boost: By mastering Siebel Order Management, participants will be better equipped to boost sales through efficient order capture and fulfillment.
Operational Efficiency: The course will empower participants to enhance operational efficiency by optimizing order management workflows and reducing delays.

Through hands-on training and practical exercises, participants will develop the expertise needed to implement Siebel Order Management successfully. This will enable them to contribute to improved customer experiences, increased sales, and heightened operational effectiveness within their organizations.

Module 1: Customer Order Management Overview

Overview of Customer Order Management

Module 2: Administering Simple Products

Describing Simple Products
Creating and Entering Detail for Simple Products
Versioning and Releasing a Product Record

Module 3: Administering Attributes and Classes

Describing Attributes
Creating a Class Hierarchy
Creating Attributes and Domains and Assigning Them to a Hierarchy
Assigning Products to the Class Hierarchy
Generating Smart Part Numbers

Module 4: Pricing Overview

Overview of Pricing
Creating Volume Discounts

Module 5: Administering Catalogs and Categories

Describing Product Catalogs
Creating Catalogs and Categories
Adding Products to Categories
Understanding Product Catalog Visibility

Module 6: Administering Component-Type Customizable Products

Creating Component-Type Customizable Products by Defining Relationships
Using a Workspace Project to Manage, Test, and Release Products, Attributes, and Classes
Using Time Slice Reports to Track Changes within an Object/Version

Module 7: Administering Constraints

Creating Constraints to Enforce Business Logic during Product Configuration
Describing Commonly-Used Rule Types

Module 8: Administering Eligibility and Compatibility

Describing Eligibility and Compatibility Examples and Usage Scenarios
Defining Eligibility and Compatibility Matrices
Administering Eligibility and Compatibility Rules

Module 9: Administering Promotions

Listing Types of Product Promotions
Administering Product Bundles, Coupons, and Special Configuration Promotions
Administering Eligibility and Compatibility for Product Promotions
Using Product Promotions with Quotes and Orders

Module 10: Administering Recommendations

Describing Product and Promotion Recommendation Functionality
Creating Product and Promotion Recommendations
Defining Messages Using Unified Messaging Administrative Views

Module 11: Administering Multiple Product UIs

Creating Multiple Product User Interfaces (UIs) for a Customizable Product
Using User Interface Properties for Additional Functionality
Describing the Logic Governing Product UI Selection

Module 12: Object Definitions

Object Types and Definitions
Using Siebel Tools to Examine Object Definitions

Module 13: Business Services

Business Services in Siebel CRM Applications
Modifying Siebel Workflow Processes

Module 14: Administering Advanced Pricing Policies

Creating Aggregate Discounts
Pricing Component-Type Customizable Products
Siebel COM Pricing Architecture
Understanding Pricing Procedures and Row Sets
Invoking Pricing Procedures
Understanding Signals
Configuring Variable Maps
The Product Selection and Pricing Engine
The Row Set Transformation Toolkit Business Service
RSTT Transforms
Price Waterfalls
Generating a Price Waterfall
Extending a Price Waterfall
Configuring Advanced Pricing Policies
Attribute Adjustments
Discount Matrices
Hierarchical Discounts
Aggregate Volume Discounts

Siebel Customer Order Management Rel 15.5 Course Prerequisites:

• Adequate knowledge of Siebel CRM fundamentals.
• Thorough understanding of Siebel Data model architecture.
• Proficiency in Siebel Configuration and Siebel Workflow.
• Advanced Siebel Scripting skills.
• Practical experience with Siebel Business Automation.
• Prior training in Siebel Order Management.
• Familiarity with Siebel Customer Order Management version 15.5.

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Interaction and collaboration
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Familiar environment
Confidentiality
Team building
Immediate application

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Practice Labs.
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Access to the recordings of your class sessions for 90 days.
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