The course includes presentations, demonstrations, and hands-on labs.

Module 1: Introduction to Site Reliability Engineering
• Introduction to Site Reliability Engineering.
• Understand the course objectives and overall structure.
• Understand the principles that underlie Site Reliability Engineering.

Module 2: Targeting Reliability
• Definition of SLAs and SLOs.
• Defining ‘good enough’ reliability.
• What to consider when setting SLOs for your application in your organization,

Module 3: Operating for Reliability
• Trading Reliability v. Features.
• Understanding Error budgets.
• Understand the trade-offs in having multiple SLIs for a given application.

Module 4: Choosing a Good SLI
• Defining types of SLIs.
• How to formulate SLI specifications.
• Setting targets for those SLIs.

Module 5: Developing SLOs and SLIs
• Setting SLO, SLI and Error Budgets in a sample application.
• How to go from a user journey to an SLI implementation and an SLO target using a four step process.

Module 6: Quantifying Risks to SLOs
• Characterizing and Analyzing Risk to SLOs.
• Resources for learning more about data analysis, machine learning, business process analysis, and optimization.
• Model risks in terms of time-between-failures, time-to recovery and impact percent.
• Estimate the error budget cost of each risk using our Risk Analysis spreadsheet.
• Meet a desired SLO target by trading off engineering work to mitigate risks.

Module 7: Consequences of SLOs Misses
• Documenting SLOs and Developing Error Budget Policies.
• Understand how to record and present SLI vs SLO data in a useful structure and format.
• Be able to list the essential components of an error budget policy.
• Enumerate possible options for reaction to an error budget overspend.