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Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 Course Overview

The “Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0” course is designed for Tier 3 support personnel. You will learn how to provide Day 2 support for Packaged Contact Center Enterprise (PCCE) deployments. The course focuses on diagnosing common deployment issues and selecting optimal methods for resolution using the processes and tools provided. By the end of the course, you will be equipped with the necessary skills to efficiently troubleshoot PCCE deployments and ensure smooth operation of the contact center environment.
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Course Introduction

Price:

USD 600

Duration:

16 Hrs.

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? Account manager ? Deployment engineer ? Deployment project manager ? Sales engineer This class will help you: ? Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE ? Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issu
To fully benefit from this course, you should have the following knowledge: ? Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches) ? Strong understanding of IP networks ? Advanced experience administering of Cisco Packaged Contact Center Enterprise ? Experience deploying Cisco Packaged Contact Center Enterprise ? Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways Recommended Cisco offerings that may help you meet these prerequisites: ? Understanding Cisco Contact Center Enterprise Foundations (CCEF) ? Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) ? Understanding Cisco Collaboration Foundations (CLFNDU) ? Implementing and Administering Cisco Solutions (CCNA®) ? Administering Cisco Contact Center Enterprise (CCEA) ? Administering Advanced Cisco Contact Center Enterprise (CCEAA) ? Implementing Cisco Contact Center Enterprise (CCEI)

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