ServiceNow Administration Advanced Course Overview
The ServiceNow Administration Advanced Course Overview equips IT professionals, system administrators, and service managers with essential skills to optimize ServiceNow platforms. This course is crucial for those seeking to enhance their knowledge in advanced configuration, automation, and integration, ultimately driving efficiency and improving service delivery within their organizations.
Course outline & what you'll learn
Overview of ServiceNow Platform
- ServiceNow Architecture and Components
- CMDB and Discovery
- Relationships and Dependencies
- Advanced Client Scripts
- Business Rules and Script Includes
- GlideAjax and GlideRecord
- Creating and Managing Workflows
- Integration with Flow Designer
- Orchestration and Automation Hub
- User Roles and Permissions
- Security Policies and Access Control Rules
- Creating Reports and Dashboards
- Performance Analytics Configuration
- Advanced Change Management
- Incident, Problem, and Service Request Management
- REST and SOAP APIs
- IntegrationHub and Connectors
- Creating Custom Applications
- Mobile Application Development
- Designing Service Portals
- Customizing User Interface Components
- Administration Best Practices
- Common Issues and Resolution Strategies
- Review of Key Concepts
Exam Preparation and Resources
Why train with Traincrest
This ServiceNow course is delivered by Traincrest's certified instructors, live online or in the classroom, with hands-on labs and a 98% exam success rate. Trusted by 500+ companies and 50,000+ students worldwide.