ISO/IEC 20000 Foundation Course Overview
The ISO/IEC 20000 Foundation Course Overview by PECB equips professionals with essential knowledge of IT service management standards. This course is vital for IT managers, service providers, and quality assurance professionals, enhancing their ability to implement effective service management frameworks. Gain insights into best practices that drive organizational efficiency and improve service delivery.
Course outline & what you'll learn
- Introduction to ISO/IEC 20000
Overview of ISO/IEC 20000 standards
- Importance of IT Service Management (ITSM)
- Key concepts and definitions
- IT service lifecycle
Overview of the standard's structure
- Clauses and requirements
- Establishing an SMS
- Roles and responsibilities
- Service management policy
- Setting objectives and targets
- Service design processes
- Transition planning and support
- Service level management
- Capacity and availability management
- Incident and problem management
- Monitoring and measuring service performance
- Continual service improvement (CSI) framework
- Certification process for organizations
- Benefits of ISO/IEC 20000 certification
- Real-world examples of ISO/IEC 20000 implementation
- Best practices in IT service management
Why train with Traincrest
This PECB course is delivered by Traincrest's certified instructors, live online or in the classroom, with hands-on labs and a 98% exam success rate. Trusted by 500+ companies and 50,000+ students worldwide.