55009-A: System Center 2012 Service Manager Course Overview
The '55009-A: System Center 2012 Service Manager Course Overview' by Microsoft equips IT professionals with essential skills for managing IT services effectively. This course is crucial for system administrators, IT support staff, and service desk managers, enabling them to streamline operations, enhance service delivery, and foster better communication across teams in a dynamic IT environment.
Course outline & what you'll learn
- Introduction to System Center 2012 Service Manager
Overview of Service Manager Architecture
- Key Features and Benefits
- System Requirements and Pre-installation Steps
- Installation Process
- Configuration of Service Manager
- Creating Management Packs
- Configuring Notifications and Email Settings
- Integrating with Active Directory
- Creating and Managing Incidents
- Problem Management Processes
- Utilizing Knowledge Management
- Change Management Workflows
- Creating and Managing Change Requests
- Release Management Processes
- Configuring the Self-Service Portal
- Customizing the Portal for User Needs
- Managing Service Requests
- Creating and Managing Reports
- Utilizing the Data Warehouse
- Analyzing Service Manager Data
Overview of Automation in Service Manager
- Using Orchestrator with Service Manager
- Automating IT Service Processes
- Service Manager Best Practices
- Common Issues and Solutions
- Performance Monitoring and Optimization
- Review of Key Concepts
- Future Learning Pathways and Resources
Why train with Traincrest
This Microsoft course is delivered by Traincrest's certified instructors, live online or in the classroom, with hands-on labs and a 98% exam success rate. Trusted by 500+ companies and 50,000+ students worldwide.