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55260AC : Microsoft Dynamics 365 for Customer Service Course Overview

This Microsoft Dynamics 365 for Customer Service course provides students with a detailed hands-on experience of the Customer Service Hub and associated features. Attendees of this course will gain an in-depth understanding of the Service Case Management Process in Dynamics 365, including learning how to track and resolve customer requests with Case records, collaborate on issues using Queues, use Service Level Agreements (SLA) to manage service entitlements and utilize the Knowledge Base to resolve customer issues faster. Customer Service Insights, Service Data Analysis, AI features, Service Reports, Charts and Dashboards are also presented. This 55260AC : Microsoft Dynamics 365 for Customer Service course has been updated to the October 2020 Release Wave 2 of Microsoft Dynamics 365 and the Power Platform. For further information about this course and complimenting Dynamics 365 and Power Platform courses please contact us at www.dynamics365courses.com.
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Course Introduction

Price:

USD 300

Duration:

8 Hrs.

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This course is intended for Customer Service Representatives (CSR), Service Managers and End-users who have an interest in the Service components of Dynamics 365. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course ‘Introduction to Microsoft Dynamics 365’. The skills and knowledge gained from this training are directly applicable to real-world customer service scenarios. You will learn how to effectively manage customer cases, leverage the knowledge base, and implement service level agreements using Microsoft Dynamics 365 for Customer Service. This will enable you to provide exceptional customer service and improve customer satisfaction.
A working knowledge of Microsoft Dynamics 365 or Microsoft Dynamics CRM OR Successful completion of the ‘Introduction to Microsoft Dynamics 365’ course

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