55354AC : Administering Office 365 Course Overview

Administering Office 365 Course prerequisites:

Participants should have a basic understanding of Windows Server administration, networking concepts, and familiarity with Office 365 applications and services. Previous experience with Office 365 administration is beneficial but not mandatory. It is recommended to have some hands-on experience with Office 365.

Given the course code 55354AC, here is a suggested course content for "Administering Office 365":

Module 1: Introduction to Office 365
- Overview of the Office 365 suite
- Office 365 Service Families and Plan Options
- Office 365 Architecture (region, redundancy etc.)

Module 2: Office 365 Administration
- Navigating the Office 365 Admin Center
- Managing Tenants
- Service Settings
- Custom Domains
- Organizing Licenses

Module 3: Managing Users, Groups, and Licenses
- Creation, editing, and deletion of user accounts
- Bulk User Operations
- Managing Passwords and Authentication
- Managing Security Groups and Office 365 Groups
- Assigning and Reconciling Licenses

Module 4: Administering Exchange Online
- Exchange Admin Center Overview
- Mailboxes, Resources, and Shared Mailboxes
- Mail Flow Settings and Compliance Management
- Anti-Spam and Malware Protection

Module 5: SharePoint Online Administration
- Managing SharePoint Online Admin Center
- Site Collections and Storage Management
- User Profiles and Sharing
- External Sharing and Collaboration

Module 6: Teams Administration
- Managing Teams and Channels
- Teams Settings, Policies, and Compliance
- Integration with other Office 365 Services
- Telephony Options in Microsoft Teams

Module 7: Security and Compliance in Office 365
- Security & Compliance Center Overview
- Data Loss Prevention (DLP)
- Data Governance and Retention Policies
- eDiscovery and Auditing

Module 8: Office 365 Support and Monitoring
- Service Health Dashboard and Reports
- Monitoring Service Health and Connectivity
- Support Ticket Submission and Resolution Process

Module 9: Hybrid Environments and Migration
- Understanding Hybrid Configuration
- Directory Synchronization with AD Connect
- Exchange Online Migration Options

Module 10: Office 365 ProPlus Deployment
- Managing Office Deployment
- Update Channels and Deployment Options
- Office 365 Client Configuration Management

Module 11: Power Platform and PowerApps
- Overview of Power Platform within Office 365
- Introduction to PowerApps and Power Automate
- Power BI Integration and Reporting

Module 12: Advanced Features and Tools
- Office 365 Secure Score
- Microsoft 365 Admin Mobile App
- PowerShell usage for Office 365 administration
- Third-Party Tools and Add-ons for Managing Office 365

Module 13: Mobility and Security on Office 365
- Managing Mobile Devices with Intune
- Application Management and Security
- Information Protection and Conditional Access Policies

Module 14: Troubleshooting Office 365 Issues
- Troubleshooting Common Office 365 Issues
- Logging and Reporting
- Using Microsoft Remote Connectivity Analyzer

Module 15: Course Wrap-up and Additional Resources
- Summary and Best Practices
- Further Learning Resources
- Certification Pathways Following This Course

Each module should be accompanied by practical hands-on labs, real-world examples, and quizzes to engage learners and ensure they have the skills necessary to effectively administer Office 365 in a business environment. Furthermore, the course should stay updated with the latest changes in Office 365 services.

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