Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Course Overview

Throughout the course, participants will explore a wide range of advanced administration tasks, ensuring they are well-prepared to handle the complexities of the Cisco Contact Center Enterprise solution. They will delve into topics such as advanced call routing configurations, implementing and managing collaboration options, optimizing system performance, and effectively leveraging reporting and monitoring tools. The course fosters a deep comprehension of the underlying architecture and components of the CCE solution, enabling learners to apply their knowledge in real-world scenarios. By gaining proficiency in configuring intelligent call routing, integrating customer collaboration applications, and managing contact center resources, participants will be equipped to enhance customer experiences and optimize operational efficiency. Furthermore, the course places significant emphasis on troubleshooting and resolving potential issues that may arise within the Contact Center Enterprise solution. Participants will learn best practices for diagnosing and resolving common problems, thereby ensuring continuous availability and minimizing downtime.

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Course Introduction

Price:

USD 900

Duration:

24 Hrs.

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Deployment engineer Sales engineer This course offers valuable insights to participants, empowering them to: Enhance the management of CCE solutions: Gain expertise in optimizing the management of Cisco Contact Center Enterprise (CCE) solutions. Learn effective strategies for proactive management of contact center tasks, enabling you to streamline operations, improve productivity, and deliver exceptional customer experiences. Implement scalability with CCE solutions: Understand the impact of utilizing CCE solutions on scalability. Learn techniques to scale the solution effectively, accommodating growing contact center demands while ensuring optimal performance and resource utilization. Foster interaction between solution components: Explore the intricacies of interaction among different components within the CCE solution. Develop the skills to configure and manage the integration of various solution components, enabling seamless communication and collaboration across the contact center infrastructure. Centralize application management: Acquire the knowledge and techniques required to centralize application management within the CCE solution. Learn best practices for efficient configuration, monitoring, and maintenance of applications, simplifying administration tasks and ensuring consistent performance across the contact center.

To fully benefit from this course, you should have the following knowledge: ? Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required. ? Working knowledge of Unified Communications Manager and voice gateways ? Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation Recommended Cisco offerings that may help you meet these prerequisites: ? Administering Cisco Contact Center Enterprise (CCEA) ? Understanding Cisco Contact Center Enterprise Foundations (CCEF) ? Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) ? Understanding Cisco Collaboration Foundations (CLFNDU)

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Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Course Overview

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