This course, MB 240 Microsoft Dynamics 365 Field Service, is specifically designed for IT professionals who have experience or a keen interest in delivering Field Service solutions for large-scale customers. It caters to individuals who are involved in implementing and managing Field Service operations, such as system administrators, solution architects, and consultants.
By participating in this course, IT professionals will gain a deep understanding of the intricacies and best practices of deploying Field Service solutions at an enterprise level. They will learn how to effectively configure and customize Dynamics 365 for Field Service to meet the unique requirements and challenges of large-scale customer deployments.
Throughout the course, participants will acquire essential skills in resource management, work order management, scheduling and dispatching, and service agreements within the context of Field Service operations. They will also learn how to leverage the Field Service mobile app and optimize it to support the needs of their organization.
With the knowledge gained from this course, IT professionals will be well-equipped to deliver efficient and effective Field Service solutions for large-scale customers, contributing to improved operational efficiency, customer satisfaction, and business success.
By completing this training program, you will:
Gain a comprehensive understanding of Microsoft Dynamics 365 Field Service and its capabilities.
Learn how to effectively manage work orders and streamline field service operations using Dynamics 365 Field Service.
Enhance your resource scheduling and optimization skills to maximize service efficiency.
Acquire knowledge of service agreements and contracts to provide consistent and reliable field service.
Understand how to manage inventory effectively for field service operations.
Learn how to leverage field service analytics and reporting for data-driven decision making.
