The Microsoft Dynamics 365 Fundamentals (CRM) course is designed to cater to a wide range of individuals looking to gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365. The course is suitable for various roles, career stages, and backgrounds, including:
IT Professionals: Those working in IT roles who want to familiarize themselves with the marketing, sales, customer service, and field service functionalities of Dynamics 365.
Business Stakeholders: Individuals involved in business operations, management, or decision-making who want to understand how Dynamics 365 can enhance marketing, sales, customer service, and field service processes within their organization.
Entrepreneurs: Business owners and entrepreneurs who are interested in leveraging Dynamics 365 for their marketing, sales, customer service, and field service needs.
Students: Students studying business, marketing, sales, or customer service who want to gain practical knowledge of Dynamics 365 and its capabilities.
Career Changers: Individuals who are considering a career shift into marketing, sales, customer service, or field service and want to develop a foundational understanding of Dynamics 365 in these areas.
By enrolling in this fundamentals course, participants will have the opportunity to explore and learn about the features and capabilities of Dynamics 365 Marketing, Sales, Customer Service, and Field Service. This exposure will enable them to make informed decisions, contribute to discussions, and potentially pursue further specialization or certification in these areas.
By completing the MB 910 training program, you will:
Gain a fundamental understanding of Microsoft Dynamics 365 CRM and its key modules.
Learn how to customize Dynamics 365 CRM to align with specific business needs.
Discover how to effectively use CRM functionalities for sales, marketing, and customer service.
Understand integration options to connect Dynamics 365 CRM with other applications.
Acquire the knowledge and skills to navigate the user interface and work with data in Dynamics 365 CRM.
