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Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 Course Overview

As an AI language model, I’m unable to directly enroll you in any training courses or provide real-time information on course availability or accreditation by specific training providers. However, based on the information you provided, the “Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0” course provides an overview of Cisco’s Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. It covers contact center basics, available Cisco contact center solutions, and focuses on the Cisco Contact Center Enterprise (CCE) family of products. The course explores architecture, system components, administration tools, and reporting. Successful completion of this course serves as the foundation for further training in deploying, configuring, supporting, and troubleshooting Cisco CCE solutions.
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Course Introduction

Price:

USD 300

Duration:

8 Hrs.

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? Account and project managers ? Business liaisons ? Deployment engineers ? Managers overseeing CCE deployments ? Technical sales This class will help you: ? Learn how to manage timely, disparate data using CCER as a reporting solution ? Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes. ? Understand the foundational components of Contact Center Enterprise solutions
To fully benefit from this course, you should have the following knowledge: ? Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required ? Working knowledge of Unified Communications Manager and Voice Gateways ? Basic understanding of IP networks Recommended Cisco offerings that may help you meet these prerequisites: ? Implementing and Administering Cisco Solutions (CCNA®) ? Understanding Cisco Foundation Collaborations (CLFNDU)

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