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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 Course Overview

In the Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course, you will learn how to deploy Cisco Enterprise Chat and Email (ECE) within an existing Enterprise Contact Center environment. The course focuses on the steps necessary to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration. Through the course, you will gain hands-on experience with the operation and administration tasks required for the initial deployment of ECE. This includes tasks such as enabling Single Sign-On (SSO), importing objects, configuring queues and workflows, utilizing the scripting tool, generating reports, and enabling system logs for troubleshooting purposes. Additionally, the course covers the implementation of features that enhance ECE operations for Agents, allowing them to effectively handle chat and email interactions with customers. By the end of the course, you will have the knowledge and skills to successfully deploy and administer Cisco Enterprise Chat and Email in an existing contact center environment. This will enable you to enhance customer service and improve agent productivity through efficient handling of chat and email communications.
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Course Introduction

Price:

USD 1200

Duration:

32 Hrs.

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? Deployment engineers This course will help you: ? Configure, integrate, and deploy Cisco Enterprise Chat and Email into existing Enterprise Contact Center environments ? Grow your understanding of Cisco ECE administration and features
Before taking this course, student should have: ? Strong knowledge of computer networking components: Windows A/D, SQL ? Strong understanding of IP networks ? Advanced experience administering Cisco Packaged Contact Center Enterprise ? Experience deploying Cisco Packaged Contact Center Enterprise

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