Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0
Course Overview
In the Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course, you will learn advanced call control and mobility services. The course focuses on leveraging Cisco Unified Communications Manager features to enhance your communications infrastructure, providing a scalable and secure collaboration solution. Topics covered include Globalized Call Routing, Cisco Unified Mobility, SIP/URI call routing, and more. By the end of the course, you will be equipped with the knowledge and skills to effectively manage and optimize your collaboration environment.
This course prepares you for the 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) exam. This course also earns you 40 Continuing Education (CE) credits towards recertification.
This course is designed for Collaboration engineers and administration professionals in job roles such as:
? Network administrator
? Network architect
? Network designer
? Network engineer
? Network manager
This course will help you:
? Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM
? Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
? Acquire the knowledge to prepare for the 300-815 CLACCM exam
? Earn 40 CE credits toward recertification
Before taking this course, you should have the following knowledge and skills:
? Internet web browser usability knowledge and general computer usage
? Basic understanding of networking technologies
? Basic understanding of voice and video
? Describe the different codecs and how they are used to transform analogue voice into digital streams
? Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
? Describe the Cisco Collaboration solutions architecture
? Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
? Configure and modify required parameters in Cisco Unified CM including service activation, enterprise
parameters, CM groups, time settings, and device pool
? Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
? Describe and configure endpoints and commonly required features
? Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
? Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
? Define Quality of Service (QoS) and its models
? Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
? Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
? Describe a dial plan and explain call routing in Cisco Unified Communications Manager
? Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
? Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
? Configure calling privileges in Cisco Unified Communications Manager
? Implement toll fraud prevention
? Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
? Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
? Implement a Cisco gateway for PSTN access
? Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
? Implement and troubleshoot media resources in Cisco Unified Communications Manager
? Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
? Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
The following Cisco courses can help you gain the knowledge you need to prepare for this course:
? Understanding Cisco Collaboration Foundations (CLFNDU)
? Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
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